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We Have The Answers!

Browse through our Frequently Asked Questions below, chat or contact us.

What if I forget my Online Banking password?

If you forget your Online Banking password, simply click on “Forgot Password” under the Online Banking login box and follow the prompts to reset your password. Or call Customer Support: Decorah Bank 563-387-5230 or Cresco Bank 563-547-2244 or Toll Free 1-800-347-1946 (press 0). You will be asked a few questions to verify your identity before we assist you with your password concern for security safeguards.

Is the Bank hiring?

The Bank is often looking for the brightest and the most enthusiastic people. Visit our Careers page to learn about current openings. 

How do I change my contact information?

If you are an Online Banking user, it’s easy to let us know. To change your address, phone number, or email address, log in to Online Banking > SETTINGS > PROFILE > update your information and click Submit Profile at the bottom. Or call us at either of our locations or Toll Free 1-800-347-1946.

How do I change my Online Banking Password?

If you would like to change your password at any time, log in to Online Banking > SETTINGS > SECURITY PREFERENCES > CHANGE PASSWORD > update your password using the password requirements and click Change Password at the bottom.

If I have eStatements, will I continue to receive paper statements?

Paper statements are no longer necessary once you have access to eStatements. You have the option of choosing to print the eStatement from your personal printer from within Online Banking. If you opt to have paper statements mailed to your home, you may be accessed a $2.00 paper statement fee.

How do I sign up for eStatements?

Start receiving eStatements today by following these simple steps:

  1. Go to www.decorah.bank and log into Online Banking.
  2. Click on "Statements - NEW"
  3. In the grey bar choose "Sign Up/Changes"
  4. Check the boxes by any accounts you wish to enroll in eStatements
  5. Click "Save Settings"
  6. Read and acknowledge the disclosure by clicking "I agree"

What time do you open?

Please visit our Locations & Hours page for all our branch and drive-thru information.

What are your cut-off times?

Deposits taken at lobby or drive-thru facilities will process the same business day. Online Banking transactions made after 5:00pm will process the next business day. ATM and telephone banking transactions made after 6:00pm will process the next business day.

Where are your ATMs?

We have several ATM locations in Decorah and in Cresco. For a complete listing visit our ATM page.

How do I enroll in Online Banking?