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FRAUD ALERT: How to Avoid Account Takeover Fraud

FRAUD ALERT: How to Avoid Account Takeover Fraud

What is an “Account Takeover”?

An account takeover happens when a fraudster poses as a financial institution to get your personal or account information. Once the fraudster has access to your account, they can make unauthorized transactions.

How Does It Work?

An account takeover begins with a fraudster sending a text message to your mobile phone. They usually claim they’re from your financial institution’s fraud department. They ask you to confirm a suspicious payment that was sent from your account - this may be true and could be part of the fraud.

If this is a fraud attack, the fraudster typically follows up with a phone call and asks for your personal information to “cancel the payment.” NOTE: A Bank will NEVER ask for your personal information over the phone. The account takeover fraud usually begins on a Friday, after business hours, and runs through the weekend.

How Can You Prevent Account Takeover Fraud?

  • If someone posing as your Financial Institution contacts you by phone, email or text message and wants you to share your personal information, consider it fraud.
  • If you receive a text (or email) like the one shown below, do not reply to the sender. Ignore the message and do not call any phone numbers listed in the text.
  • If you receive a phone call that seems to be a phishing attempt, end the call immediately. And be aware that area codes can be misleading: a local area code does not always guarantee that the caller is local.

The phone (below) shows an example of a fraudulent “account takeover” text message. If you think you’ve been the victim of fraud, please contact us immediately!